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Privacy Policy
This Privacy Policy explains how Roby Casino may collect, use, store and protect information when you visit the website, create an account, use casino services or contact support. It also explains the choices and rights available to players in Australia. We aim to handle personal information carefully, transparently and only for reasonable business, security and legal purposes.
Information we may collect
When you use Roby Casino, we may collect information that identifies you, relates to your account or helps us provide and secure the services. The information collected depends on how you interact with the website, the features you use and the information required to meet operational or legal responsibilities.
Account and contact information
This may include your name, date of birth, contact details, login information, account preferences and other details you provide when registering or updating an account. We may also keep records of communications with you, including messages sent to customer support and information provided when you ask for help.
Verification information
To help confirm identity, age, eligibility and account ownership, we may request verification information or documents. These may include identity documents, proof of address, information about the source or ownership of funds, or other details needed for appropriate checks. Verification information is handled for security, anti-fraud, responsible service and legal compliance purposes.
Payments and transactions
We may collect records about deposits, withdrawals, bets, game activity, account balances, transaction status and related payment information. Payment details may be processed by payment providers or other service providers. We aim to use only the payment information needed to process transactions, maintain records, prevent misuse and respond to payment-related questions.
Device, technical and usage information
When you access the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, referral information, pages viewed and dates or times of access. We may also record information about how features are used, such as sign-in activity, session information and interactions with the website.
Some information may be collected automatically through cookies, similar technologies or server logs. You can learn more about cookies below and manage many cookie choices through your browser settings.
How we use information
Roby Casino may use personal information for the following purposes, where appropriate and permitted:
- Creating, maintaining and administering your account.
- Providing casino services, processing requests and recording account activity.
- Processing deposits, withdrawals and other transactions.
- Confirming identity, age, account ownership and eligibility.
- Carrying out security, anti-fraud, anti-money-laundering and other risk checks.
- Detecting, investigating and preventing cheating, unauthorised access, payment misuse and other harmful or unlawful activity.
- Communicating with you about your account, transactions, service changes, security matters and support requests.
- Providing customer service and responding to complaints, questions or technical issues.
- Understanding website use, improving performance and developing safer, more useful services.
- Sending marketing communications where permitted and where you have provided the required consent or where another lawful basis applies.
- Meeting record-keeping, reporting and other legal or regulatory obligations.
- Protecting the rights, property, safety and systems of Roby Casino, its players and relevant service providers.
We do not use information for purposes that are incompatible with the reason it was collected without taking appropriate steps to explain the change or obtain consent where required. Some information may be used in an aggregated or de-identified form for analysis, reporting and service improvement. Information in this form is not intended to identify an individual player.
Marketing choices
If you receive promotional communications, you can choose to stop receiving them by using the unsubscribe option in the message or by contacting support@robycasino.best. Even if you opt out of marketing, we may still send essential service messages about your account, transactions, security, verification or changes to the website.
Cookies, sharing and information security
Cookies and similar technologies
Cookies are small files or similar technologies used to remember settings, support sign-in sessions, help features work and provide information about website use. Roby Casino may use necessary cookies for core functions, as well as analytics or preference-related cookies where appropriate. Cookies can help us recognise a returning browser, protect sessions, understand technical problems and improve the website experience.
You can manage, block or delete cookies through your browser settings. Disabling certain cookies may affect how parts of the website work, including account or security features. Browser controls may not remove every type of technology or information already held in account records, so you may also contact support@robycasino.best if you have a privacy request.
When information may be shared
We may share relevant information with service providers that help operate the website and provide services. These providers may assist with hosting, technology, customer support, identity and verification checks, payment processing, security, fraud prevention, analytics, communications and other operational functions. Providers should receive information appropriate to the service they perform and are expected to handle it securely.
Information may also be shared where necessary to comply with a legal or official request, meet record-keeping or reporting responsibilities, investigate suspected wrongdoing, protect players or others, or establish, exercise or defend legal rights. If the business or part of its operations changes ownership or structure, information may be transferred as part of that change, subject to appropriate protections.
Security
We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Security measures may include access controls, authentication processes, monitoring, encryption or secure transmission where appropriate. No online system can be guaranteed to be completely secure, so players should use strong passwords, keep login details private and notify support promptly if they suspect unauthorised account activity.
Service providers and overseas handling
Some service providers may operate from, store information in or access information from locations outside Australia. Where this occurs, appropriate steps may be taken to support secure handling and lawful transfer. The location and role of a provider may depend on the service involved and can change as operations develop.
Your privacy rights and data requests
Depending on the circumstances and applicable privacy requirements, you may be able to ask what personal information we hold about you, request access to that information, ask for inaccurate or incomplete information to be corrected, request deletion of your data, or withdraw consent to marketing. You may also ask questions about how information is collected or used and raise a concern if you believe your privacy has not been handled appropriately.
How to make a request
To exercise your data rights, including access, correction, deletion or withdrawal of consent to marketing, contact support@robycasino.best. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to confirm your identity before responding, particularly where the request concerns sensitive information or account security.
We will review and respond to requests within a reasonable timeframe, subject to applicable requirements. In some situations, we may need to refuse or limit a request, for example where disclosure could affect another person, compromise security, interfere with fraud prevention, or conflict with a legal or operational obligation. If deletion is requested, information may remain where it is needed for these reasons.
Account closure and retention
Closing an account does not necessarily result in the immediate deletion of every record. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law or for legitimate purposes such as preventing fraud, resolving disputes, maintaining business records and protecting the website. We will retain information only for as long as reasonably needed for the purpose collected or for an applicable legal, security or business requirement, after which it may be securely deleted, anonymised or otherwise handled appropriately.
Updates to this policy
This Privacy Policy may be updated from time to time to reflect changes in the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website with a revised effective date where appropriate. Players should review this page periodically. Continued use of the website after an update may indicate that you have read the revised policy, subject to any consent requirements that apply.
If you have a privacy question, want to exercise a data right or need help understanding this policy, contact support@robycasino.best.